ICED Project Celebration

Last Wednesday, Fraser Health celebrated the successful launch of the Implantable Cardiac Electrical Devices (ICED) Project, a regional model to standardize the service and delivery of cardiac devices. The ICED celebration brought together various stakeholders, such as sponsors, surgical and cardiac representatives and Fraser Health CEO Dr. Nigel Murray. As a major contributor to the ICED project, Iridia founder, Dr. Allan Holmes was on hand as Master of Ceremony. In his role as the Hospital Medical Coordinator, Dr. Holmes worked with the ICED project as a senior physician leader and liaison for the site. He also provided expertise into the management of adverse events and coordinated a specialized ACLS training program for the implanter group.

ICED

ICED celebration cake

The vision

To have the BEST Implantable Cardiac Electrical Devices program in Canada

What did we do?

Implemented a regional model for Implantable Cardiac Electrical Devices

Why did we do it?

  • To enhance the quality of care provided to patients
  • To maximize operational efficiencies in order to meet or exceed recognized wait time standards
  • To standardize pre and post-procedure care in accordance with evidence informed practices
  • To improve timely and equitable access to service
  • To optimize existing capacity and provide for future growth
  • To enable ongoing surveillance and monitoring of the ICED program

How did we do it?

  • Consolidated from four sites (ERH, SMH, BH, RCH) to two regional sites (RCH & JPOCSC).
  • Centralized referral/booking and patient triaging processes
  • Standardized clinical practice support tools & inventory management processes

Learn more about the ICED Project 

2012 National Health Leadership Conference

The National Health Leadership Conference

Earlier in June, Iridia’s president, Dr. Allan Holmes had the opportunity to present the physician engagement strategy that was successfully implemented at the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) at the 2012 National Health Leadership Conference (NHLC).

The NHLC brings together senior health administrators from across the country. This year the conference was held in Halifax and provided a chance for Dr. Holmes to re-visit the city he did his rotating internship 25 years ago.

The NHLC delivered a range of workshops, speeches and panel presentations throughout 30 themed sessions. Dr. Holmes’ delivered his physician engagement strategy during: Session 13: Engagement – Networks, partnerships and collaborative

Health Leadership Conference

From the NHLC: “This session will feature presentations on family physician networks in Nova Scotia, successful strategies in physician engagement at the Jim Pattison Outpatient Care and Surgery Centre and lessons learned from the BC Rural Collaborative governance framework.”

For a better understanding of the physician engagement strategy implemented at the JPOCSC, we have provided Dr. Holmes’ slideshow presentation.

Slideshow

[slideshare id=13497548&doc=2012nhlcpresentation24052012-120629145729-phpapp02]

For more information about the National Health Leadership Conference please visit their website: NHLC

Or view the conference program:

Health Leadership Conference

Breaking the Ice – Orienting Physicians to the Pattison Outpatient Centre

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New to Our Pattison Outpatient Blog Series?

Read the preceding posts:

The Final Chapter

In the final posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre in Surrey, we will highlight our work in organizing Education, Training and Orientation (ETO) for physicians to this new facility.

Jim Pattison Outpatient Care and Surgery Centre

Prior to opening on June 1st 2011, there was a need for over 175 physicians to be educated on the various clinical services and features of the building, trained on existing and new Fraser Health processes and programs and, finally, oriented to the building.  This need resulted in the development of an orientation program designed by physicians for physicians.

Physician Orientation

Through collaborative efforts with a Physician Orientation team at Fraser Health, Iridia assisted in developing the program, communicating with physicians, and conducting both group and individual orientation sessions prior to the opening of the facility. 

The tour of the facility was led by Iridia employees acting as patients with different “appointments” to attend throughout the Centre. Not only did this provide physicians with a thorough induction to the different clinics within the Centre, it also served as a reminder of the “one-stop” function of the facility. Interspersed with the physical orientation of the building were training sessions on the new computer systems and health and safety policies applicable to the Centre, all conducted by Fraser Health staff.

Jim Pattison Outpatient Care and Surgery Centre

The most rewarding part of this whole project?  The fact that all of the 175 physicians attended an orientation session and that over 80% of them rated the clarity of the presentations, usefulness of the site tour and the hands-on computer training as “Good” or “Excellent”.

Evidently, orientation and training doesn’t always have to be boring, even when the sessions are lengthy!  By being mindful of physicians’ time and interests, we were able to create a stimulating orientation program which was able to effectively inform and engage physicians. 

JPOCSC 1-Year Anniversary Speech

On June 1st, Iridia’s founder, Dr. Allan Holmes had the pleasure of delivering a speech to honour the 1-year anniversary of the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC).

Jim Pattison Outpatient Care and Surgery Centre (JPOCSC)

JPOCSC Event

The event, hosted by the Surrey Memorial Hospital Foundation brought together individuals from throughout the Fraser Health network to celebrate the important milestone.

Jim Pattison Outpatient Care and Surgery Centre (JPOCSC).

A transcription of Dr. Holmes’ speech

Snapshot

“It’s my honour to give you a snapshot of the life here during the past year.

We opened June 1st 2011 and up until the end of March 2012 we have seen 225,000 patients.

There are hundreds of people who have provided care to thousands of patients since we opened a year ago.

We have tried to create a vision that equals best practice clinical integration, great workplace.

Programs

I would like to share a few examples of the kind of programs, and the type of patients who are seen here.

Breast health

For instance, you’ll find on Level 2 our breast health clinic; where they have set an aggressive target of diagnosing breast cancer within three weeks, instead of the three months.

The women who come here can get their testing done in one day, instead of coming back during multiple appointments.

The program has seen more than 2,700 patients in the past year.

Pain Management

On the third floor, our pain management clinic sees close to 800 patients a month.

Patients like an ex-boxer from Langley who came to the clinic after breaking his wrist and struggling with pain that wasn’t going away.

Because of the care he’s receiving, he’s now able to do things again that others take from granted; like opening doors and holding a cup of coffee.

Urology

Our urology program includes a continence clinic on the 4th floor.

The caregivers there have helped hundreds of people improve their quality of life.

Patients like a retired Richmond RCMP corporal who was left incontinent after prostate surgery.

Some exercise and education helped him regain a sense of freedom he felt he had lost.

On a recent cruise, he was able to dance with his wife again without worrying about leakage.

Cardiac Services

Speaking of education, our Cardiac Services provide valuable information so patients who have suffered heart failure, or are at risk of a heart attack can help improve their own health, through self-management.

Primary Care Clinic

Another program here is our Primary Care Clinic, which helps patients who are discharged from Surrey Memorial but don’t have a family doctor to get follow-up care.

More than 3,300 patients have been connected with a primary care provider through this program.

Donors

Neurology services are an area that benefited greatly from the generosity of donors last year.

With the direct help of donors to the 100 Days to Give Campaign, Fraser Health recruited a new neurologist who has been working here ever since.

I could continue, but there are about fifty clinics and programs here.

I hope I have helped you get a feel for the role this facility plays in the lives of thousands of people.

Thank you for being a part of it.”

Fraser Health is the largest Health Authority in BC.

From Dr. Holmes’ speech you can get a true sense of the importance of the JPOCSC and of Fraser Health’s commitment to the residents of the Lower Mainland. In 1-year alone it has become a huge success and this is just the beginning.

At Iridia we are thrilled to have had the opportunity to work on the development of the JPOCSC.

 

Setting a Standard for Collaborative Work at the JPOCSC

New to the Jim Pattison Outpatient Care and Surgery Centre blog series? Check out the introductory post  and part-1 of this series.

JPOCSC Accomplishments

In the second posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) in Surrey, we will highlight our work in establishing a framework for Fraser Health administration and physicians to work together in a way that embraces the Fraser Health vision of “Better health, best in health care”.

Many businesses and organizations, including our own, ask their employees and contractors to sign a document which outlines the standards and responsibilities of the stakeholders to ensure that all professional expectations are clearly understood by all concerned.

At the Pattison Outpatient Centre, there was an opportunity to port this concept to the healthcare world by creating a Statement of Expectations (SOE) between Fraser Health (FH) administration and physicians to ensure patient-centered care was at the forefront in this facility.

JPOCSC

Working with the Physician Engagement Team within Fraser Health, Iridia helped to develop an SOE outlining the vision of the facility, expectations between physicians and FH administration, and guidelines for the practice of evidence-based patient care.

When the JPOCSC project was first initiated, 175 physicians scheduled to work at the new facility required privileging (and credentialing if new). The privileging process was amended to include two SOEs – an overarching SOE and a program-specific version unique to the JPOCSC. By August 2011, following several months of collaborative communication and dedication, all 175 physicians representing 25 medical programs at the JPOCSC had signed and agreed to the SOE, thereby demonstrating their commitment to the overall vision of patient-centered care at the JPOCSC.

From Iridia’s perspective, the successful development and implementation of a Statement of Expectations at the Pattison Outpatient Centre was a significant achievement and an exciting contribution to the vision and culture of the facility.

Surrey Memorial Hospital Redevelopment

Last week we talked about advances in hospital architecture and design in our blog post The Five Star Hospital. The five star hospital is a great concept built around delivering the best possible patient care through non utilitarian means. 

Surrey Memorial Hospital Redevelopment

Why not create a hospital that not only functions well, but also gives patients and healthcare staff a place to feel comfortable? The new Surrey Memorial Hospital Redevelopment and Critical Care Tower aim to do just that. Creating a warm and welcoming facility is one of the key components of the expansion. 

Work is underway on a $512 million expansion and redevelopment project at Surrey Memorial Hospital. The centerpiece of this is an eight-storey Critical Care Tower that significantly continues to grow Surrey’s campus of Care.

The Surrey Memorial Hospital (SMH) was built in 1959 and served a population of 50,000 at the time. Over the years, SMH has undergone many transformations to meet the ever increasing demand. Currently Surrey has a population of 440,000 and continues to grow at a rapid pace.

With the help of our team at Iridia, the SMH expansion will address capacity and efficiency, well into the future. We are engaged with this project by providing assistance in the area of clinical and non-clinical physician services. We have led and facilitated meetings and discussions in physician leadership to gather data for projecting the needs of the new Critical Care Tower.

Watch this video to learn about the new Critical Care Tower now under construction at Surrey Memorial Hospital.

[youtube=http://www.youtube.com/watch?feature=player_embedded&v=i21t9fyNsHw&noredirect=1]

Key areas of the Surrey Memorial Hospital upgrade:

  • Upgraded infrastructure
  • Increased capacity of existing units
  • Expanded family birthing unit
  • Expanded pharmacy
  • New lobby

Key areas of the Critical Care Tower expansion:

  • 48 private rooms in a neonatal centre of excellence, with adjacent paediatric pharmacy
  • 25 Intensive Care beds
  • 20 beds for seriously ill patients in the High Acuity Unit, plus six more beds on the same floor 
  • Two medical floors of 36 beds each
  • An expanded laboratory
  • A rooftop helipad
  • More than 440 new parking stalls
  • Additional space for SMH’s clinical academic campus 
The new Emergency Centre is scheduled to open in 2013, while the rest of the Tower will be complete a year later.
Click on the images to see a detailed overview of the SMH expansion and Critical Care Tower.

With the population of Surrey expected to grow by an estimated 9,000 people per year, the SMH expansion is vital to the region.  The expansion and re-development of SMH will mean a significant improvement to patient care in Surrey, and will complement the new Jim Pattison Outpatient Care and Surgery Centre.