Setting a Standard for Collaborative Work at the JPOCSC

New to the Jim Pattison Outpatient Care and Surgery Centre blog series? Check out the introductory post  and part-1 of this series.

JPOCSC Accomplishments

In the second posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) in Surrey, we will highlight our work in establishing a framework for Fraser Health administration and physicians to work together in a way that embraces the Fraser Health vision of “Better health, best in health care”.

Many businesses and organizations, including our own, ask their employees and contractors to sign a document which outlines the standards and responsibilities of the stakeholders to ensure that all professional expectations are clearly understood by all concerned.

At the Pattison Outpatient Centre, there was an opportunity to port this concept to the healthcare world by creating a Statement of Expectations (SOE) between Fraser Health (FH) administration and physicians to ensure patient-centered care was at the forefront in this facility.

JPOCSC

Working with the Physician Engagement Team within Fraser Health, Iridia helped to develop an SOE outlining the vision of the facility, expectations between physicians and FH administration, and guidelines for the practice of evidence-based patient care.

When the JPOCSC project was first initiated, 175 physicians scheduled to work at the new facility required privileging (and credentialing if new). The privileging process was amended to include two SOEs – an overarching SOE and a program-specific version unique to the JPOCSC. By August 2011, following several months of collaborative communication and dedication, all 175 physicians representing 25 medical programs at the JPOCSC had signed and agreed to the SOE, thereby demonstrating their commitment to the overall vision of patient-centered care at the JPOCSC.

From Iridia’s perspective, the successful development and implementation of a Statement of Expectations at the Pattison Outpatient Centre was a significant achievement and an exciting contribution to the vision and culture of the facility.

JPOCSC – A New Kind of Care

How does the new state of the art Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) differ from a traditional hospital? The key is in the title, the JPOCSC provides “outpatient care” only. Outpatient care describes any medical care that does not require an overnight stay in a hospital; for example visits to the doctor’s office, clinics and a day surgery centre are all considered outpatient care.

So why build the JPOCSC, isn’t it just a very large doctor’s office, why is this different?

The answer is that typical hospital stays are very expensive. Each room that is in use is very costly and takes up limited hospital resources. These rooms are often filled with individuals who need surgery, but many of these surgeries are procedures that do not require a hospital stay. In today’s age up to 65% of surgeries do not require an overnight hospital setting.

Outpatient care is a divide and conquer tactic that is meant to keep costs down, as well as free up rooms in traditional hospitals. 

JPOCSC The Jim Pattison Outpatient Care and Surgery Centre has a vision of creating better health in the community by providing an integrated and seamless network of outpatient care services for residents of the Fraser Valley.

The facility embodies a new care delivery model by offering a one-stop approach to patient care, integrating both traditionally acute and community services and various clinical services.  Day surgery, diagnostics, specialty services and community health clinics will all be under one roof for the first time.

The JPOCSC is at the forefront of clinical service models, use of technology and green-space design.  As a state-of-the-art facility and the first of its kind in the Fraser Valley, the experience of working in the facility is new to all physicians and staff. 

Fortunately for us at Iridia, we have had the pleasure of working closely with Fraser Health on this project. Our president and founder has recently been appointed the Medical Coordinator of the JPOCSC. To read about about this appointment please see our post from earlier in the month: Leading the Jim Pattison Outpatient Care and Surgery Centre

 

 

Leading The Jim Pattison Outpatient Care and Surgery Centre

Iridia would like to extend congratulations to our president and founder, Dr. Allan HolmesDr. Holmes has recently been appointed to the position of Medical Coordinator at the new Jim Pattison Outpatient Care and Surgery Centre (JPOCSC) in Surrey, BC.

Over the years, Dr. Holmes has been a driving force behind the implementation of many projects that involve developing Emergency Protocols and Guidelines. Examples of recent projects he has worked on include the Surrey Memorial Triage Improvement Project and the creation of a Health Care Framework for Al Gharbia region of Abu Dhabi. He is also a key member of the current team looking at how to improve the care of Stroke Patients across B.C. through his facilitation work to create a BC Clinical Leadership Statement on the management of Acute Stroke.

Jim Pattison Outpatient Care and Surgery Centre

As part of his role at the JPOCSC, Dr. Holmes is responsible for providing leadership and coordination for the medical staff practicing in the different Programs functioning in the facility. Dr. Holmes will also ensure medical staff activities at the facility are consistent with the overall facility and program direction.

Iridia is certain Dr. Holmes will serve well in his role as Medical Coordinator and fulfill the vision of delivering the best health care possible.