JPOCSC 1-Year Anniversary Speech

On June 1st, Iridia’s founder, Dr. Allan Holmes had the pleasure of delivering a speech to honour the 1-year anniversary of the Jim Pattison Outpatient Care and Surgery Centre (JPOCSC).

Jim Pattison Outpatient Care and Surgery Centre (JPOCSC)


The event, hosted by the Surrey Memorial Hospital Foundation brought together individuals from throughout the Fraser Health network to celebrate the important milestone.

Jim Pattison Outpatient Care and Surgery Centre (JPOCSC).

A transcription of Dr. Holmes’ speech


“It’s my honour to give you a snapshot of the life here during the past year.

We opened June 1st 2011 and up until the end of March 2012 we have seen 225,000 patients.

There are hundreds of people who have provided care to thousands of patients since we opened a year ago.

We have tried to create a vision that equals best practice clinical integration, great workplace.


I would like to share a few examples of the kind of programs, and the type of patients who are seen here.

Breast health

For instance, you’ll find on Level 2 our breast health clinic; where they have set an aggressive target of diagnosing breast cancer within three weeks, instead of the three months.

The women who come here can get their testing done in one day, instead of coming back during multiple appointments.

The program has seen more than 2,700 patients in the past year.

Pain Management

On the third floor, our pain management clinic sees close to 800 patients a month.

Patients like an ex-boxer from Langley who came to the clinic after breaking his wrist and struggling with pain that wasn’t going away.

Because of the care he’s receiving, he’s now able to do things again that others take from granted; like opening doors and holding a cup of coffee.


Our urology program includes a continence clinic on the 4th floor.

The caregivers there have helped hundreds of people improve their quality of life.

Patients like a retired Richmond RCMP corporal who was left incontinent after prostate surgery.

Some exercise and education helped him regain a sense of freedom he felt he had lost.

On a recent cruise, he was able to dance with his wife again without worrying about leakage.

Cardiac Services

Speaking of education, our Cardiac Services provide valuable information so patients who have suffered heart failure, or are at risk of a heart attack can help improve their own health, through self-management.

Primary Care Clinic

Another program here is our Primary Care Clinic, which helps patients who are discharged from Surrey Memorial but don’t have a family doctor to get follow-up care.

More than 3,300 patients have been connected with a primary care provider through this program.


Neurology services are an area that benefited greatly from the generosity of donors last year.

With the direct help of donors to the 100 Days to Give Campaign, Fraser Health recruited a new neurologist who has been working here ever since.

I could continue, but there are about fifty clinics and programs here.

I hope I have helped you get a feel for the role this facility plays in the lives of thousands of people.

Thank you for being a part of it.”

Fraser Health is the largest Health Authority in BC.

From Dr. Holmes’ speech you can get a true sense of the importance of the JPOCSC and of Fraser Health’s commitment to the residents of the Lower Mainland. In 1-year alone it has become a huge success and this is just the beginning.

At Iridia we are thrilled to have had the opportunity to work on the development of the JPOCSC.


365 Days Later… The Jim Pattison Outpatient Care And Surgery Centre

On June 1st 2011, the new Jim Pattison Outpatient Care and Surgery Centre (“Pattison Outpatient Centre”) opened its doors and welcomed the first patients to the Fraser Health facility in Surrey, BC. This day celebrated the years of hard work it took to plan, organize and develop this facility to improve the outpatient experience and reduce pressure on nearby Surrey Memorial Hospital.

Jim Pattison Outpatient Care And Surgery Centre

Jim Pattison Outpatient Care And Surgery Centre

During the initial planning for the Pattison Outpatient Centre, Fraser Health quickly recognized the challenges in developing medical emergency response guidelines specific to the outpatient nature of the facility. In addition, the physician engagement component of the project required leadership to promote active physician participation in the system. Given our previous consulting work with Fraser Health on projects such as the implementation of the Emergency Department Information System and Surrey Memorial Hospital’s Triage Improvement Project, Iridia was contracted to develop and implement physician engagement and medical emergency response strategies at the facility.

Since September 2010, Iridia has been involved in planning and leading a number of initiatives at the Centre. With the one-year anniversary of its opening approaching, we are reflecting and are proud to have been a part of this project and to have contributed to improving healthcare delivery in the lower Mainland. 

The first blog in the series, to be shared with our readers next week, will highlight our work in developing Emergency Response Guidelines for the Centre, with a particular focus on the development and implementation of Code Blue protocols.