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New to Our Pattison Outpatient Blog Series?
Read the preceding posts:
The Final Chapter
In the final posting in this series outlining our accomplishments at the Jim Pattison Outpatient Care and Surgery Centre in Surrey, we will highlight our work in organizing Education, Training and Orientation (ETO) for physicians to this new facility.
Prior to opening on June 1st 2011, there was a need for over 175 physicians to be educated on the various clinical services and features of the building, trained on existing and new Fraser Health processes and programs and, finally, oriented to the building. This need resulted in the development of an orientation program designed by physicians for physicians.
Through collaborative efforts with a Physician Orientation team at Fraser Health, Iridia assisted in developing the program, communicating with physicians, and conducting both group and individual orientation sessions prior to the opening of the facility.
The tour of the facility was led by Iridia employees acting as patients with different “appointments” to attend throughout the Centre. Not only did this provide physicians with a thorough induction to the different clinics within the Centre, it also served as a reminder of the “one-stop” function of the facility. Interspersed with the physical orientation of the building were training sessions on the new computer systems and health and safety policies applicable to the Centre, all conducted by Fraser Health staff.
The most rewarding part of this whole project? The fact that all of the 175 physicians attended an orientation session and that over 80% of them rated the clarity of the presentations, usefulness of the site tour and the hands-on computer training as “Good” or “Excellent”.
Evidently, orientation and training doesn’t always have to be boring, even when the sessions are lengthy! By being mindful of physicians’ time and interests, we were able to create a stimulating orientation program which was able to effectively inform and engage physicians.